Terms and Conditions
The Contract
The Property and Occupancy
Arrivals and Departures
Payment
Additional Charges
Chargeable Services
Cancellation Policy
Right of Entry
Complaints
Liability and Insurance
Facilities
The Contract
The Property and Occupancy
- Ask the whole party to leave immediately without any refund of money paid for unused days
- Agree an additional charge for the extra people and take payment accordingly
- Retain the damage deposit
Arrivals and Departures
Payment
- Cheque: In pounds sterling made payable to 'Bath Holiday Rentals'
- Bank Transfer: Pounds sterling (all charges to be paid by the Visitor). Bank details available upon request
- Credit Cards - Visa or Mastercard accepted (2.5% transaction charge applied). Switch, Visa Delta, Solo cards accepted (No transaction charge applied). American Express accepted (3% transaction charge applied)
Additional Charges
- £200 deposit for rent less than £500
- £300 deposit for rent £500-£1,000
- £400 deposit for rent greater than £1,000.
Chargeable Services
Cancellation Policy
Right of Entry
Complaints
Liability and Insurance
Facilities
Bath Holiday Rentals (BHR) acts entirely as a booking Agent on behalf of the Visitor. The contract for a short-term holiday let shall be made between the Visitor and the Owner of the property. It will be entered into once the booking form has been completed, the deposit processed and BHR has issued a holiday confirmation letter.
Although we make every effort to ensure the details and images on our website are accurate at the time of your booking, we cannot accept any liability for discrepancies.
The number of persons occupying the property must not exceed the number agreed at the time of the booking. Bath Holiday Rentals reserves the right to refuse entry to the entire party if this condition is not respected. If knowledge of additional guests is made aware once entry to the property has already been made, BHR reserves the right to do one of the following:
Rentals commence, unless otherwise agreed, at 4 p.m. on the day of arrival and terminate at 10:00 a.m. on the day of departure. Failure to vacate all or part of the property by the requisite time may result in further charges. Check ins later than 8pm on the day are subject to a £30 charge.
Prior to your arrival you will be given details of key collection and who your contact person will be during your stay.
A deposit equal to 50% of the total rental cost is to be paid at the time of booking.
Balance of rent, along with the damage deposit, is due at least 42 days before the beginning of the holiday. Failure to pay the balance on or before the due date shall be construed as a cancellation on your part and any deposit paid will be forfeit (unless otherwise agreed).
In the event that a booking is made less than 42 days before the commencement of the rental, full payment, by cleared funds is required at the time of booking.
We are pleased to accept the following forms of payment:
A damage deposit will be secured against all bookings as follows:
Damage deposits for rental periods longer than 4 weeks are to be advised at the time of booking.
Should costs arise for any of the following it will be communicated with the Tenant within 2 weeks of their departure and the balance refunded accordingly. Should no extra charges arise, deposits will be refunded within 2 weeks of your departure.
Telephone Calls
Telephone calls are charged separately. Costs for calls will vary from property to property depending on the service provider the Owner is using.
Keys
A set of keys will be issued to the guest upon arrival. Extra keys, if available, will be supplied upon request. In the event that keys are not returned upon departure from the property, or in the event of lost keys, a charge of £180 plus VAT will be made to the Visitor. Should a Visitor be locked out of the property and need to gain entry between the hours of 6pm and 8am, BHR reserves the right to charge a call out fee of £40 plus VAT before 10pm and £80 plus VAT after 10pm.
Damage
It is the Visitors responsibility to keep the interior and contents of the property in the same state of repair and cleanliness as at the beginning of the letting, allowing for reasonable wear and tear. In the event of any breakages, damage or extra cleaning required after the Visitor has vacated, BHR will notify the Visitor by e-mail within 2 weeks of vacating the premises advising the damages caused and any costs incurred.
In the event of any complaints of noise or disrespect and damage to the property Bath Holiday Rentals have the right to ask you to leave with immediate effect and without any compensation for unused days.
Cleaning
As part of your contract the property is cleaned on a weekly basis on the changeover day. Should you wish to have the property cleaned on additional days this can be arranged at a cost of £15 per hour with a minimum of 2 hours per day. Please kindly arrange this prior to your arrival.
Linen
Linen and towels are changed once a week when the property is being cleaned. Should you wish to have your linen and towels changed more regularly this can be arranged at a cost of £30 per bedroom. Please note, there is a maximum of 2 additional linen changes provided per week.
Nanny Service
A professional babysitting service is available to allow you some time for yourself. All babysitters are qualified nannies and can be booked with as little as 24 hours notice. Contact details can be found in your welcome pack. Alternatively if you would like it booked prior to your arrival please contact us and we will be happy to book it for you.
Fees include a £15 booking fee which will be charged to your credit card. A further charge of £7 an hour until midnight with double time after midnight is to be paid directly to the babysitter.
Special Requirements
We appreciate that getting ready for a holiday can be a manic time and we would be more than happy to take some of the pressure off you. Whether it be booking tickets for a show or tour, or simply stocking the fridge with some of your favourite foods or drinks please do not hesitate to ask for our help.
All cancellations must be made in writing.
In the event of a cancellation we will make every effort possible to re-let the property you have booked. If we are successful then full repayment of any funds paid, less a £100 administration fee, will be made. However, if we are not successful in re-letting the property then any funds paid will be forfeit. We therefore strongly recommend cancellation insurance.
If we are forced to cancel your booking for reasons outside our control we will endeavour to first offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide a suitable replacement property we will reimburse any sums already paid by you in respect of the accommodation. BHR or the Owner will be under no further obligation or liability for any losses or expense arising from these alterations.
There are no further circumstances for which BHR will be liable for a refund.
We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.
BHR or the Owner shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
We take every care to ensure a successful and enjoyable holiday. However, in the event of a complaint, please get in touch with your assigned contact person as soon as possible. Please kindly note complaints are more easily resolved while you are still in the property.
BHR, its Employees and Agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property.
Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.
While BHR endeavours to ensure the highest standard for all of the properties, it does not warrant that in booking these properties on your behalf, they will be in accordance with local national laws including health and safety and insurance.
Please note we are not responsible for the content, security or data policies of any linked websites connected and accessed via the BHR website.
Facilities will vary per property and are listed under each property page. However, all properties will be provided with electricity, fuel, linen, and towels and are included in the rental cost. The property will be serviced weekly. Your accommodation will be cleaned, the beds changed and towels replenished.